Appointment Cancellation Policy

We kindly ask that if you wish to cancel your appointment that you give us at least 24 hours notice. Any deposits given for services (e.g. Brazilian Blow Dry) will be lost if 24 hours is not given.

This policy is in place out of respect for our staff members and clients.  Cancellations with less than 24 hours notice are difficult to fill.


Lateness Policy

If for any reason you are running late to your appointment please call us on 0207 221 2227.

We work very hard to schedule the right amount of time for each service.  Accommodating late guests is often impossible without disrupting every other guest scheduled that day.  Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day.  Lateness of 10 minutes or more may require rescheduling your appointment for another day.


Service Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client.


No Shows

In the event you do not show up to your appointment, you may be asked to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.


Skin Testing

If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At Samantha Cusick London we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well being.

It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation - this is a risk that we are not willing to take.


Gift Cards/Certificates

No refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.  


Plus Ones

If your require a chaperone to accompany you to your appointment please let our front of house team know. We are a small boutique salon with limited space for our clients to relax if you anticipate someone accompanying to the salon please notify us in advance.

Are you dog friendly?

We are proud to be a dog friendly salon and welcome you bringing you K9 companions with you. If you bring you doggy with you we kindly ask they are fully house trained, vaccinated and friendly with other dogs and people.